Shipping policy

EXCESSIALUXE

SHIPPING POLICY

Last Updated: 30 July 2026

This Shipping Policy explains how ExcessiaLuxe processes and delivers orders within the locations we serve.

1. ORDER PROCESSING

Orders are generally processed within [1–3 BUSINESS DAYS] after successful payment or order confirmation. Processing time is separate from transit time. Orders placed on weekends or public holidays may begin processing on the next working day.

2. SHIPPING LOCATIONS

We currently ship to INDIA ONLY . Serviceability depends on the delivery postcode and availability of logistics partners.

3. DELIVERY ESTIMATES

Estimated delivery: 3–7 BUSINESS DAYS after dispatch for most serviceable Indian locations. Remote locations may take longer. Product pages or checkout may show more specific estimates.

4. SHIPPING CHARGES

Shipping charges, if applicable, are displayed before checkout. Free-shipping promotions may be subject to minimum order values, eligible locations, products or promotional periods.

5. ORDER TRACKING

Where tracking is available, tracking details will be sent by email, SMS or another available communication channel after dispatch.

6. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address, postcode and contact number. Contact us promptly if an address correction is required. Changes cannot always be made after dispatch.

7. DELIVERY ATTEMPTS

Courier partners may contact you or make multiple delivery attempts according to their procedures. Orders that cannot be delivered because of an incorrect address, repeated customer unavailability or refusal may be returned to origin. Any re-shipping charges will be disclosed and applied only where permitted.

8. DELAYS

Delivery estimates are not guarantees unless expressly stated. Delays can occur due to weather, transport disruption, public holidays, high order volumes, supplier delays, regulatory restrictions or other circumstances beyond reasonable control. We will provide available information and assistance when a material delay occurs.

9. DAMAGED, MISSING OR INCORRECT ORDERS

If an order arrives damaged, incomplete or incorrect, contact contact@excessialuxe.com within 48 HOURS / 3 DAYS of delivery with the order number and clear photographs or video where reasonably available. This notification period helps us investigate and does not override rights available under applicable law.

10. LOST SHIPMENTS

If tracking indicates an unusual delay or delivery is not completed, contact us so we can investigate with the courier and provide an appropriate resolution.

11. CONTACT

Email: contact@excessialuxe.com