Privacy policy

PRIVACY POLICY

Last Updated: 30 July 2026

Welcome to ExcessiaLuxe

ExcessiaLuxe operates this website and online store and provides access to products, information, content, features, customer support and related services (collectively, the “Services”).

Our online store is powered by Shopify. We may also use payment gateways, logistics providers, marketing platforms, analytics services and other service providers necessary to operate our business.

We respect your privacy and are committed to handling your personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, store, process, disclose and protect your personal data when you visit our website, create an account, place an order, contact us, subscribe to communications or otherwise use our Services.

This Privacy Policy has been prepared with reference to applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), applicable rules and other laws governing our e-commerce operations, as applicable and in force from time to time.

By providing your personal data or using our Services, you acknowledge this Privacy Policy. Where applicable law requires your consent for particular processing, we will seek that consent separately.

1. PERSONAL DATA WE COLLECT

Depending on how you interact with ExcessiaLuxe, we may collect the following categories of personal data.

Contact Information

This may include:

  • Name
  • Email address
  • Mobile or telephone number
  • Billing address
  • Shipping/delivery address

Account Information

When you create an account, we may process information such as your account identifier, login information, preferences and account settings.

Passwords and authentication credentials may be managed through Shopify or other authentication service providers.

Order and Transaction Information

We may collect information relating to:

  • Products viewed
  • Products added to your cart
  • Wishlist activity
  • Orders and purchases
  • Order value
  • Returns
  • Refunds
  • Exchanges
  • Cancellations
  • Delivery information
  • Previous transactions

Payment Information

Payments may be processed through Shopify and/or authorised third-party payment gateways.

Depending on the payment method used, payment providers may process information relating to credit cards, debit cards, UPI, net banking, wallets or other payment methods.

ExcessiaLuxe generally does not directly store complete card numbers, CVV numbers or banking credentials where payment processing is performed by an authorised payment provider.

We may receive transaction identifiers, payment status, payment method, refund information and other information necessary to confirm and manage transactions.

Communications

When you contact us, we may collect information contained in:

  • Emails
  • Contact forms
  • Customer support requests
  • Complaints
  • Product inquiries
  • Return/refund requests
  • Reviews or feedback
  • Other communications with ExcessiaLuxe

Device and Technical Information

When you access our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Device identifiers
  • Website activity
  • Referral information
  • Pages visited
  • Approximate location derived from technical information
  • Date and time of access

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags and similar technologies to operate the website, remember preferences, analyse website performance, understand customer behaviour, prevent fraud and, where permitted, provide advertising.

Please refer to our Cookie Policy or cookie preference controls, where available, for further information.

2. HOW WE COLLECT PERSONAL DATA

We may collect personal data:

Directly from you, such as when you create an account, place an order, subscribe to communications, complete a form or contact us.

Automatically, when you browse or interact with our website through cookies and similar technologies.

From service providers, including Shopify, payment processors, logistics providers, analytics providers, fraud prevention services and customer-support systems.

From advertising and marketing platforms, where permitted by law and according to your settings and permissions.

3. HOW WE USE PERSONAL DATA

We process personal data for purposes connected with operating ExcessiaLuxe and providing our Services.

Processing and Fulfilling Orders

We may use your information to:

  • Confirm and process orders
  • Process payments
  • Arrange shipment and delivery
  • Send order confirmations and updates
  • Manage cancellations
  • Process returns, exchanges and refunds
  • Provide invoices and transaction records

Providing Customer Service

We may use your information to respond to questions, complaints, requests and other customer communications.

Operating and Improving ExcessiaLuxe

We may process information to:

  • Maintain and improve our website
  • Understand website usage
  • Improve our products and customer experience
  • Diagnose technical problems
  • Develop new features and services

Security and Fraud Prevention

We may process information to:

  • Verify transactions
  • Protect customer accounts
  • Detect fraudulent orders
  • Prevent misuse of our Services
  • Protect ExcessiaLuxe, customers and service providers

Marketing and Promotions

Subject to applicable law and required permissions, we may use your contact information to communicate:

  • Product launches
  • Offers
  • Discounts
  • Promotions
  • New collections
  • Relevant ExcessiaLuxe news

You may unsubscribe from promotional emails using the unsubscribe link provided in those emails.

Withdrawal from marketing communications will not prevent us from sending transactional or service communications relating to your orders, account, security or customer-service requests.

Legal and Regulatory Requirements

We may process or retain information where reasonably necessary to:

  • Comply with applicable law
  • Maintain accounting and taxation records
  • Respond to lawful requests from government authorities
  • Protect our legal rights
  • Resolve disputes
  • Detect or investigate fraud
  • Enforce our Terms and other policies

4. CONSENT

Where processing is based on consent, we will seek consent that is appropriate to the processing involved and as required under applicable law.

You may withdraw your consent for processing based on consent by contacting us or using any withdrawal mechanism provided through the Services.

Withdrawal will apply prospectively and will not affect processing lawfully carried out before withdrawal.

Certain information may still need to be processed where necessary to fulfil an order, comply with law, resolve disputes, prevent fraud or for another legally permitted purpose.

5. SHOPIFY

Our online store is powered by Shopify.

Shopify provides the technology infrastructure that enables us to operate the ExcessiaLuxe online store.

When you access or use our store, certain personal data may be processed by Shopify to provide its platform, checkout, security, analytics and related services.

Information may therefore be processed through Shopify infrastructure and its authorised service providers in accordance with applicable law and Shopify's privacy practices.

Customers should also review Shopify's applicable consumer privacy information for further details regarding Shopify's processing of personal data.

6. PAYMENT PROCESSORS

We may use authorised payment gateways and payment service providers to process transactions.

Depending on the payment method selected, payment information may be provided directly to the relevant payment provider.

These providers process payment information according to applicable laws, security standards and their respective privacy policies.

ExcessiaLuxe does not ask customers to send passwords, PINs, CVVs, OTPs or complete banking credentials through email, messaging services or customer-support communications.

7. LOGISTICS AND DELIVERY PARTNERS

To fulfil your order, we may share necessary information with shipping, courier, warehousing, fulfilment or logistics providers.

This may include your:

  • Name
  • Delivery address
  • Phone number
  • Email address where necessary
  • Order details
  • Shipment information

Such information is provided for purposes including delivery, tracking, returns and fulfilment.

8. OTHER SERVICE PROVIDERS

We may use third-party providers for services such as:

  • Website hosting and e-commerce infrastructure
  • Payment processing
  • Shipping and fulfilment
  • Customer support
  • Email delivery
  • SMS communications
  • Analytics
  • Advertising
  • Fraud detection
  • Cloud storage
  • IT and cybersecurity services

We aim to share only information reasonably necessary for the relevant service.

9. ADVERTISING AND ANALYTICS

Subject to applicable law and customer choices, ExcessiaLuxe may use analytics and advertising technologies to understand how customers interact with our website and to measure or improve advertising campaigns.

These services may use cookies or similar technologies.

Where consent is required, such technologies will be used in accordance with the consent choices made available to you.

10. DISCLOSURE OF PERSONAL DATA

We may disclose personal data where reasonably necessary:

  • To Shopify
  • To payment processors
  • To courier and logistics providers
  • To technology and cloud service providers
  • To customer-support providers
  • To analytics and advertising providers, where permitted
  • To professional advisers
  • To government authorities where legally required
  • To law-enforcement agencies in response to lawful requests
  • In connection with fraud investigations
  • In connection with a merger, acquisition, restructuring, transfer or sale of all or part of our business

We do not disclose personal data merely because a third party requests it. Disclosure to authorities will be made where required or permitted under applicable law.

11. INTERNATIONAL PROCESSING AND TRANSFERS

ExcessiaLuxe uses Shopify and may use other international technology, payment, logistics, analytics, cloud and service providers.

Accordingly, personal data may be processed or stored outside India where necessary for the operation of these services.

Where personal data is transferred or processed internationally, we will handle such transfers in accordance with applicable Indian law, including any restrictions or requirements notified by the Government of India from time to time.

12. DATA SECURITY

We take reasonable organisational and technical measures designed to protect personal data against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction
  • Security breaches

Our service providers may maintain additional technical and security controls relating to their systems.

However, no internet transmission, electronic storage system or online platform can be guaranteed to be completely secure.

Customers should protect their account credentials and should not share passwords, OTPs or other authentication information with another person.

13. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on factors including:

  • Order fulfilment
  • Account maintenance
  • Customer support
  • Tax and accounting requirements
  • Fraud prevention
  • Legal obligations
  • Dispute resolution
  • Enforcement of agreements

When personal data is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

14. YOUR PRIVACY RIGHTS

Your rights depend on applicable law and the provisions in force at the relevant time.

Under India's data-protection framework, applicable rights may include rights relating to:

Access to information: obtaining information concerning the processing of your personal data.

Correction: requesting correction of inaccurate or misleading personal data.

Completion: requesting completion of incomplete personal data.

Erasure: requesting deletion of personal data where applicable.

Withdrawal of consent: withdrawing consent where processing is based on consent.

Grievance redressal: raising concerns regarding the processing of your personal data.

Nomination: where applicable under the DPDP Act, nominating another individual to exercise specified rights in circumstances provided by law.

Requests may be subject to identity verification and applicable legal exceptions.

To submit a privacy request, contact us using the details in the Contact Us section below.

15. YOUR RESPONSIBILITIES

When providing information to ExcessiaLuxe, you should:

  • Provide accurate and authentic information
  • Keep relevant information updated
  • Avoid impersonating another person
  • Avoid providing another person's personal data without appropriate authority
  • Protect your account credentials

16. CHILDREN'S PRIVACY

Our Services are intended primarily for adults capable of entering into online transactions.

We do not knowingly seek to collect personal data directly from children in circumstances prohibited by applicable law.

Where processing of a child's personal data requires verifiable consent from a parent or lawful guardian under applicable law, we will take appropriate measures before undertaking such processing.

Parents or guardians who believe a child has provided personal data to us without appropriate authorisation may contact us and request appropriate action.

17. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, social networks or other services.

Once you leave ExcessiaLuxe or interact with a third-party service, its own privacy practices and terms may apply.

We are not responsible for the privacy practices, security or content of independent third-party websites and services.

18. COOKIES

Cookies help our website operate and may enable functions including:

  • Shopping-cart functionality
  • Checkout
  • Account sessions
  • Remembering preferences
  • Security and fraud prevention
  • Website analytics
  • Performance measurement
  • Advertising, where permitted

You may be able to manage cookies through your browser settings and any cookie preference tools provided on our website.

Disabling essential cookies may affect website functionality.

19. MARKETING COMMUNICATIONS

Where permitted under applicable law, we may send promotional communications to customers who have opted in or where another lawful basis applies.

You can unsubscribe from marketing emails through the unsubscribe mechanism contained in the communication.

We may continue to send essential transactional communications concerning orders, payments, deliveries, refunds, accounts or security.

20. DATA BREACHES

Where a personal-data breach occurs, we will take appropriate measures to contain, investigate and address the incident.

Where notification is required under applicable law, we will provide notifications to affected individuals and/or the appropriate authority in the manner required by law.

21. GRIEVANCE REDRESSAL

Questions, privacy requests or grievances concerning the handling of personal data may be submitted to our designated contact.

Email: contact@excessialuxe.com

We will review grievances and respond in accordance with applicable law.

Where applicable, individuals may pursue remedies available under India's data-protection framework after using the grievance-redressal mechanism provided by ExcessiaLuxe.

22. CONSUMER GRIEVANCES

For complaints concerning products, orders, deliveries, refunds or other consumer matters, please contact:

Designation: Grievance Officer

Email: contact@excessialuxe.com

Consumer grievances will be handled in accordance with applicable Indian consumer-protection and e-commerce requirements.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

  • Changes to our business
  • New technologies or service providers
  • Changes to Shopify functionality
  • Changes in our data-processing practices
  • Legal or regulatory requirements

The updated version will be published on this page with a revised Last Updated date.

Where applicable law requires additional notice or consent for a material change, we will take appropriate steps.

24. CONTACT US

For questions regarding this Privacy Policy, privacy requests or complaints, contact:

ExcessiaLuxe

Email: contact@excessialuxe.com

Registered/Business is in Mumbai, India

Effective Date: 30 July 2026
Last Updated: 30 July 2026