Refund policy

EXCESSIALUXE

CANCELLATION, RETURN & REFUND POLICY

Last Updated: 30 July 2026

We want customers to understand clearly how cancellations, returns, replacements and refunds work at ExcessiaLuxe.

1. ORDER CANCELLATION

You may request cancellation before the order has been dispatched by contacting us with your order number. Where cancellation is technically possible, we will process it. Orders already dispatched may need to follow the return process.

We may cancel an order for legitimate reasons including stock unavailability, payment failure, incorrect pricing, suspected fraud, delivery restrictions or other circumstances preventing fulfilment. Where we cancel a prepaid order, the applicable amount will be refunded.

2. RETURN WINDOW

Eligible products may be requested for return within 3 DAYS from delivery, subject to the conditions below and any product-specific terms displayed before purchase.

3. ELIGIBLE RETURNS

A return may be accepted where the product is defective, damaged on arrival, materially different from the product ordered, incorrect, or otherwise eligible under the return terms communicated at purchase.

For discretionary change-of-mind returns, eligibility is NOT ALLOWED. If allowed, the item should generally be unused, undamaged, with original packaging, accessories, labels and proof of purchase, subject to applicable law.

4. NON-RETURNABLE PRODUCTS

Subject to applicable consumer rights, certain categories may be non-returnable for hygiene, safety, customisation or other legitimate reasons, such as opened personal-care products, consumables, personalised products, intimate-use products, or products specifically marked final sale/non-returnable before purchase.

A non-returnable designation does not remove remedies available for defective, damaged, counterfeit, incorrectly supplied or materially misdescribed goods where applicable law provides a remedy.

5. RETURN REQUEST

Email contact@excessialuxe.com with:

Order number;

Product concerned;

Reason for return;

Relevant photographs/video where reasonably necessary to establish damage, defect or incorrect supply.

Do not ship a return until return instructions are provided, unless our website expressly provides an automated return process.

6. INSPECTION

Returned products may be inspected to verify eligibility. We will not reject a valid statutory remedy merely because original packaging is unavailable where doing so would be inconsistent with applicable law.

7. REPLACEMENTS

Where appropriate, we may offer replacement for eligible damaged, defective, missing or incorrect products, subject to stock availability and applicable law.

8. REFUNDS

Approved refunds will be initiated to the original payment method where reasonably possible. Banking/payment-provider processing times may apply after we initiate the refund. We will communicate the status as appropriate.

9. SHIPPING CHARGES

For verified defective, damaged, incorrect or materially misdescribed products, return shipping costs will be handled in accordance with applicable law and our communicated resolution. For eligible discretionary returns, any return shipping charge will be disclosed in advance.

10. REFUND DELAYS

If a refund has been confirmed but has not appeared after the payment provider's normal processing period, contact us at contact@excessialuxe.com.

11. CONSUMER RIGHTS

Nothing in this Policy limits rights or remedies available to consumers under applicable Indian law.

12. CONTACT

ExcessiaLuxe

Email: contact@excessialuxe.com